Howdy? We spend 12 million hours every week on the cellphone with insurers

After Stanford professor Jeffrey Pfeffer acquired again surgical procedure years in the past, he saved a file folder labeled “Blue Defend Troubles.”

When Pfeffer acquired a proposal to collaborate with the polling firm Gallup, he instructed a examine on how a lot time People spend on the cellphone with their well being insurers. Gallup agreed.

Their discovering: We spend about 12 million hours every week calling our medical insurance. (Additionally they discovered that, as employees, calling our medical insurance firms means we’re extra more likely to miss work, and to be extra checked-out and burned-out on the job.)

And given all that … it’s necessary to know as a lot as attainable about who we’re truly on the cellphone with once we make these calls. Like, how do they become profitable? What are the incentives?

This is one thing few of us know: In lots of instances, the businesses should not truly getting paid to supply insurance coverage. Should you get your insurance coverage by means of work, your employer in all probability “self-insures.” (That is true for about two-thirds of all employees, and greater than 90% of people that work for firms with greater than 1,000 workers.)

However it is not apparent in case your job self-insures. You may have an insurance coverage card that claims Cigna or United or Aetna and many others. However you are working in a unique universe. As an example, self-funded plans are ruled by federal legislation, so your state insurance coverage fee cannot step in and assist. And that is only a begin.

On this episode, we begin to get our bearings on that completely different universe. We discuss to Pfeffer, to one in all our favourite insurance coverage brains, Karen Pollitz of KFF and to journalist Leslie Walker, whose reporting for the podcast “Tradeoffs” signifies that when firms are enjoying their function in “self-insured” setups, they’ll rise up to some shady practices. And the employers they’re working for — even massive, highly effective outfits — typically do not train numerous oversight and even have numerous leverage.

This is a transcript for this episode.


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Kaiser Health NewsThis text was reprinted from khn.org with permission from the Henry J. Kaiser Household Basis. Kaiser Well being Information, an editorially unbiased information service, is a program of the Kaiser Household Basis, a nonpartisan well being care coverage analysis group unaffiliated with Kaiser Permanente.



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