“That Constructing Has a Soul”: Penn Drugs’s New Pavilion Opens its Doorways

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By 7 a.m., all of the indicators of celebration have been on the on the prepared, and extra would unfurl because the day’s momentous actions came about: balloons lined the hallways, “big scissors” have been readily available for a ribbon chopping ceremony, pals and colleagues hugged in celebration, music performed by members of the Philadelphia Orchestra filled the air, and lots of of workers and volunteers proudly wore customized T-shirts in a rainbow of colours.

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It was Saturday, October 30, and the Penn Drugs workforce was set to finish a serious milestone in its historical past, formally opening the doorways of the 1.5 million-square-foot future-ready Pavilion, an growth of the Hospital of the College of Pennsylvania (HUP). Over the course of the day, employees would transport 310 sufferers from HUP into the brand new facility. The second marked the tip of greater than 4 years of building, collaborative planning, hiring, and coaching, and formally ushered within the subsequent period of Penn’s historical past of pioneering “firsts” in drugs. With superior expertise, reimagined care choices, and a deal with hospitality and sustainability, the Pavilion is a serious growth for HUP, positioning the complete hospital to symbolize the subsequent era of advances in affected person care.

Lots of of Penn Drugs workers performed a important function within the opening of the Pavilion, and lots of of them gathered in HUP’s Ravdin foyer — audio system pumping tunes together with the “Rocky” theme track and the Black Eyed Peas’ “Let’s Get It Began” — on Saturday morning to rally earlier than the transfer kicked off. Alyson Cole, affiliate government director for Transition Planning and Occupancy, HUP, addressed the gang and shared a mirrored image written by Caterina Mako, DMin, director of Pastoral Care at HUP, which captured the residing, respiratory efforts of so many throughout the years main as much as the Pavilion’s opening:

“Make no mistake, the Pavilion is greater than a constructing,” Mako wrote. “That constructing has a soul.”

‘I’ve By no means Had So A lot Applause’

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Photograph credit score: Margo Reed

At 9:07 a.m., the announcement came to visit the general public handle system:

“The Pavilion affected person transfer has begun.”

Cardiac surgical procedure affected person Sherry Sukol was the primary of the 310 sufferers to maneuver over to the brand new Pavilion on Saturday.

Her nurse, Jill Welch, BSN, RN, stayed by Sukol’s facet as her mattress was wheeled from her previous room within the cardiac surgical procedure progressive care unit on Silverstein 10, down the elevator, and throughout a bridge crammed with pink and white balloons tied to rose gold garland strings. Because the group made their method throughout the bridge, the applause started. HUP CEO Regina Cunningham, PhD, RN, volunteer escorts, and a crowd of Penn Drugs employees and leaders from throughout the well being system have been amongst these clapping and cheering when, at 9:12 a.m., Sukol entered the Pavilion.

Though Sukol, 70, would have most well-liked to not be within the hospital in any respect — not to mention recovering from open-heart surgical procedure — she smiled and did her greatest royal wave for the onlookers.

“I am going to let you know, I’ve by no means had a lot applause,” Sukol instructed her transporters.

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Photograph credit score: Margo Reed

Nurse Tricia Shustock, BSN, RN, PCCN, greeted Sukol at her new room on the ninth flooring of the Pavilion. “Welcome to 9 Campus. Wait till you see the view. You are going to completely like it.”

Sukol complimented the view by her expansive window, and the spaciousness of her new room, however she reserved most of her reward for “one of the best nurses on the planet” and the remainder of the care workforce that had helped her by her surgical procedure. It was they, she mentioned, who deserved all of the applause and a spotlight of the day. In her lap lay a pink heart-shaped pillow — designed to alleviate strain from coughing, on which her night time nurse, Nicholas Phillips, RN, had written a message of encouragement.

“I would like to emphasise the very expert and competent work of Dr. Michael Acker, who enabled me to return by this surgical procedure so nicely, and the unbelievable nurse practitioners and nursing employees who efficiently obtained me by this process,” Sukol mentioned. As she settled into her room, Acker, chief of Cardiovascular Surgical procedure, popped in to say hi there.

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Photograph credit score: Margo Reed

A number of doorways down from Sukol’s room, Jonathan Shelly, 60, was additionally settling into his new room, studying find out how to management the window shade with a distant management. Shelly, who acquired a coronary heart transplant per week earlier, was pretty nonplussed concerning the transfer, saying the care he had acquired was of far better significance. On the identical time, he mirrored on the potential therapeutic energy of the brand new house, with its views of Philadelphia, for a affected person who could be anxious or fearful.

In his previous room, “you regarded out the window and noticed a metallic wall,” Shelly mentioned. “Coming right here, you could have a really totally different set-up — stunning gentle. I like searching. It retains the thoughts transferring. That may assist anyone presumably velocity up the method of therapeutic.”

Behind the Scenes Heroes

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Jamella Lake clears out a room at HUP after sufferers are moved to the Pavilion. Photograph credit score: Margo Reed

With Sukol, Shelly, and different sufferers off to their new rooms within the Pavilion, the rooms on Silverstein 10 have been momentarily empty earlier than representatives from the Environmental Companies (EVS) workforce moved in to filter and clear up — setting the stage for extra advances, renovations, and transformations at HUP to return.

Jamella Lake, who has been with EVS for 17 years, has witnessed a number of adjustments throughout the HUP campus. She will recall a time the place she would run to the Potbelly Sandwich Store at Penn Tower for lunch or stroll throughout the road to CHOP and get McDonald’s. Fortunately for workers and sufferers alike, the Pavilion will now home a lot more healthy choices, akin to superstar chef Tom Colicchio’s fast-casual well being care idea Root and Sprig.

Lake stopped to replicate whereas she was cleansing out the empty rooms. “It feels bizarre cleansing an empty hospital,” she mentioned. “I am used to seeing lots of people all through my shift. I am excited to recover from to the Pavilion.”

For Lake — and the opposite members of the EVS workforce who’re so very important to the Pavilion transfer — the occasions of the day supplied a chance to recount what as soon as was whereas additionally waiting for new recollections.

ED Changeover: Transitioning to a New Period

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HUP Emergency Division employees rejoice earlier than the transfer to the Pavilion. Photograph credit score: Margo Reed

Earlier within the morning, earlier than the historic affected person transfer, cheers resounded round 6:45 a.m., because the outgoing and incoming nursing groups modified shifts on the Emergency Division (ED) in HUP’s Silverstein constructing for the final time. Usually busy and noisy, the house was quiet and calm as the previous couple of sufferers have been discharged or admitted.

Amid the celebrations, among the division’s veterans felt a tug of nostalgia. Occurring 25 years at Penn Drugs, High quality and Security Coordinator Jennifer Barger, MSN, BSN, RN, been a part of the workforce who helped design the current ED, and dealing there cemented a bond the workforce will take throughout the road. “Throughout the road is big, and I am excited concerning the rooms, the expertise, and the décor,” she famous. “However I’m going to overlook the closeness and togetherness we’ve right here, too.”

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The newly open Pavilion emergency division preparing for sufferers at 7 a.m. Photograph credit score: Margo Reed

At 7 a.m., the Pavilion ED opened for enterprise, and employees ready for sufferers to reach tried to turn out to be conversant in their new environment, which is able to seemingly by no means once more be as empty. Scientific Nurse Diane Lawson, MSN, RN, CEN, stood outdoors the “ahead circulation lounge,” its brand-new armchairs nonetheless carrying their hangtags, and cradled some fish stickers she had taken from the previous ED’s employees house, nicknamed the “fishbowl.”

“Yesterday I needed to take one final stroll round,” mentioned Lawson, who has been at HUP since 1986 and is now on her fourth ED house. She appreciated the brand new ED’s room design, “as a result of it’ll be simpler for us to do our work extra effectively — the issues I want can be on my facet, the issues the docs want can be on their facet.” The vastly larger house was a facet profit, Lawson joked: “I am gonna get my steps in every single day!”

Doctor Iris M. Reyes, MD, a professor of Scientific Emergency Drugs who has been with Penn Drugs for 25 years, known as the morning “bittersweet” as she contemplated all of the alternatives the brand new house provided for offering even higher affected person care, whereas additionally turning her ideas again throughout the road. “I might cease in entrance of each room and recollections of all of the sufferers come flooding again,” she mentioned. “However I am excited to be right here on the primary day of the brand new ED, for the transition to a brand new period.”

“The time has come,” mentioned cost nurse Ernie Kwiatkowski, RN. “I am not sentimental.”

Finally, with the Pavilion ED’s larger footprint and sources for enhancing affected person circulation, he thinks the brand new house will go a protracted approach to towards enhancing affected person satisfaction. Irrespective of the place he and his colleagues are working, he commented, “Now we have to get sufferers taken care of and that does not change. This has extra bells and whistles, however by and enormous it is a ‘folks factor’ and the nurses, docs, and techs making it work.”

Excellence Beginning on the Most important Entrance

Within the midst of the still-quiet Pavilion foyer, the “Decoding the Tree of Life” sculpture stood tall, full with lots of of glass beads. Daylight performed throughout the “Subject and Sky” mural, made up of a kaleidoscope of brightly-colored geometric shapes. And affected person ambassadors, donning their notorious pink coats and smiles (albeit masked), eagerly awaited the chance to reply questions and unfold cheer. The ambassadors are the primary members of the Penn Drugs workforce sufferers and visitors will see within the Pavilion, and so they’re prepared to supply a way of hope and calm, setting the stage for the Penn Drugs Pavilion expertise.

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As affected person ambassadors, Turner-Goines and Washington are devoted to offering a peaceful, welcoming expertise.

Conneisha Turner-Goines, a affected person ambassador for Affected person and Visitor Relations, manned the foyer’s data desk on opening day, armed with a campus map and knowledge binder. “I’ve watched the Pavilion being constructed from the bottom up, so to be sitting right here at this time is unimaginable. I’m so enthused to have this chance.”

As a part of her function, Turner-Goines, alongside a workforce of affected person ambassadors, assists visitors with questions, wayfinding, and transportation. Most significantly, affected person ambassadors intention to make visitors really feel welcome and cozy.

“Our division operates as a workforce — that is why we’re so profitable,” mentioned Turner-Goines. In assist of workforce collaboration, extra lately employed affected person ambassadors have been paired with seasoned workers to make sure a seamless transition. Pamela Washington, a brand new worker who was particularly employed to work on the Pavilion, has been with Penn Drugs for six weeks. On opening day, Washington sat beside Turner-Goines, a six-year worker.

“I have been watching how Conneisha interacts with our visitors and modeling my habits based mostly on her instance,” mentioned Washington. “For us, customer support at all times comes first. We actually need our sufferers to have the very best expertise.”

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Ambassadors Kan and Dantonio put together to greet Pavilion guests and sufferers.

Additional down the foyer, two-year affected person ambassador Robert Dantonio was paired with Christopher Kan, who was simply starting his fifth day of labor. “Being in a hospital may be an awesome expertise,” defined Dantonio. “We attempt to assist the sufferers ease into their expertise. Finally, we wish to ensure folks do not feel alone.”

For Turner-Goines, this was just the start, as she regarded ahead to the numerous affected person and visitor interactions to return.

“I wish to be talked about,” mentioned Turner-Goines. “I would like folks to return again and see me. Visiting Penn Drugs is not nearly getting one of the best care — it is about getting one of the best general expertise.”

Extra credit: ‘I’ve By no means Had So A lot Applause’ by Daphne Sashin; Behind the Scenes Heroes by Tristan Epps; ED Changeover: Transitioning to a New Period by Meredith Mann; and Excellence Beginning on the Most important Entrance (phrases and pictures) by Nicole Fullerton.



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